Shipping policy

Overview

Thank you for shopping with us. This Shipping Policy outlines how we handle processing, shipping, and delivery for all orders placed through our store.

Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after cut-off time (5:00 PM) will be processed the next business day.

  • You will receive a confirmation email once your order has been processed.

Shipping Times

As we operate a dropshipping model, products are shipped directly from our suppliers. Estimated delivery times are:

  • Domestic Shipping: 5–10 business days

  • International Shipping: 7–20 business days

Please note: Delivery times may vary depending on your location and external factors such as customs delays.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.

  • We may offer free shipping on certain orders or promotions.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow 2–5 days for tracking information to update.

Delays & Issues

While we strive to ensure timely delivery, delays may occur due to:

  • High order volumes

  • Customs processing

  • Carrier delays

We are not responsible for delays caused by shipping carriers or customs.

Incorrect Address

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Stolen Packages

  • If your package is marked as delivered but you have not received it, please contact your local carrier first.

  • We are not liable for lost or stolen packages but will do our best to assist you.

Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or taxes.

  • These charges are the responsibility of the customer.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:
Email: orderon@zyloonline.shop
Business Hours: 9 am to 5pm (AEDT)

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page.

Last Updated: 30/03/2026